FAQs

It’s really important to me that you’re happy with your purchase and shopping experience. Please take a moment to read my policies before ordering!

What is hand stamping?

Using a hammer and punch, every single character is individually stamped by hand, by myself. This means the alignment, spacing and depth of each character can vary, this is not classed as a fault, it's just part of the charm of every unique hand stamped item.

Hand stamping shouldn't be confused with engraving which is done by machine. Engraving removes the metal where as hand stamping displaces it; this means there’s sometimes a slight mark on the opposite side of the metal.

Spelling

Please ensure you provide the correct wording and spelling for personalised items. Always double check before you checkout! I’ll always contact you if I think there’s an error, but ultimately it is your responsibility to ensure what you supply is correct.

Dispatch Times

My turnaround time is 3-5 working days. If you need something faster or guaranteed by a particular date, please send me a message and i'll always try to help.

Shipping

I am shipping from the UK.

  • UK - 1st Class
  • US - Royal Mail International Tracked
  • EU & Rest of World - Royal Mail International Tracked and Signed

Pay a fixed price for the first item and additional items are posted FREE.

Please remember that I can’t be held responsible for delays in delivery, I can only promise to dispatch within a certain time-frame! 

Overseas

I ship everywhere! Delivery partners are used once your order leaves the UK and they are responsible for updating tracking information. Sometimes I might not have access to tracking information once your parcel has left the UK.

Although Royal Mail estimate 7-10 days for most international orders, please note that your order may be delayed at customs.

If your order is subject to a customs fee, you would be responsible for paying - please check your country’s customs limits before ordering :)

Overseas orders are sent using a Tracked and Signed For Delivery Service - except where this service is not offered and the US, which is sent Tracked only because I’m aware that it’s often a long way to go to collect a parcel!

Can I personalise my item?

Absolutely! Every order is stamped from scratch when the order is placed, the photos are just examples.

When ordering, simply specify your wording in the personalisation box. If there are any queries with your wording I will always get in touch with you!